Studio shot. A microphone on background
Work life (work-life) balance concept. Life coach (career manager) give advice about work-life balance, wide composition with office in background.
ACTION #2: Master the Art of the Thank YouTwo years ago I tweeted a direct thank you message to a famous author. I had greatly enjoyed his book and used it with my mastermind group. To my surprise, he responded within an hour. This led to a back and forth conversation by email, then to a phone call, a podcast interview, and ultimately to a visit to his office to have lunch when I was speaking in his state. Today, we are colleagues and connect by phone every so often to stay in touch.
Lest you think the above story is an anomaly, it has actually happens often in my work and has enriched my life in ways that I could not have imagined. When I was just considering the speaking profession, I sent a thank you and inquiry to another author, now enjoying his heavenly reward, Og Mandino. Og wrote back and encouraged me to become a speaker, sharing connections that would change my life. Was his letter impactful? Yes! That was 2,500 seminars ago.
Not only does it feel great to acknowledge those who have served you, thank you notes often have the result of bring the giver and the receiver together. For best results, reach out in ways and in places where your communication has the best chance of not being lost in a sea of other emails or in a pile of unsolicited mail. Here are a few tips:
In this five part series, we look at the actions needed to stand out in today’s crowded marketplace.
Nothing speaks of excellence as much as being a person of your word. How many times have you been promised that you will receive a call back, an email, or referral that never comes? It happens daily for most of us. While it is understandable that “things come up,” and people get distracted and forget, the good new is this means the bar in the marketplace has been set pretty low. You will stand out strongly if you set up rituals and systems to remember.
It not unusual to be asked to do the unreasonable these days. Common requests include invitations to excessive and interminable meetings, and urgent calls for detailed updates and check-ins. Politely refuse them (I do so all the time) and negotiate a workable follow-up alternative on the spot. Explain what you can’t do nicely, then immediately what you can, for example: “I am sorry I won’t be able to make that meeting or prepare that status report by tomorrow, etc., but I can ________.” Need some encouragement in doing so? Greg McKeown’s superb book Essentialism is a must-read for those who worry that they will soon be fired or not seen as a “team player” if they say “no” more often.
Once you have lightened your load, your next step is to follow up on what you have committed to do. Here’s how:
Everyone has a different take on the best system, but the point is to have a system for following up. The truth is any system will beat no system, every day!
There are lots of apps to help you stay on top of your follow-up. I use Wunderlist. It’s available for free for your PC or Mac and as an iPhone/Android app.
Wunderlist.com
Whenever I have to remember to follow up with someone, I just drop a note to myself into Wunderlist, right then and there. It has a simple interface, is free, and syncs to my smartphone and all my computers.
A Weekly Personal Business Meeting is the name I use for my simple, once-a-week, personal scheduling session. The key is that you not only block out your work tasks but also time on the calendar for personal pursuits. This includes your self-care, e.g., exercise times, doctor’s
Like many early risers, popular executive coach, Ron Sharma, considers 5 to 8 a.m. every morning as “prime time or “the Golden Hours” and those who join him members of the esteemed “5 a.m. club.” Others prefer to work what has been coined “the second shift.” They finish their regular work day, grab dinner, then jump on the computer for a couple more, often highly productive, late night hours.
Whether you are a night owl or an early morning riser, the significant take away is not when you do your best work. It is this: The more impact you wish to have in your career and personal life, the more you will need to set aside time for uninterrupted strategizing and planning, as well as activities that are mentally, physically and spiritually restorative. You will also need to use this time to schedule the fourth restorative domain, the only one not accomplished in solitude- maintaining healthy social connections.
In fact, the more you grow into a leader, the more thinking time you will need to carve out to prioritize and strategize.
Here is the leader’s paradox: You cannot be your best alone but great leaders must carve out significant alone time. As Michael Hyatt, productivity and leadership coach, said recently: “If your goals do not require a team, they are not big enough.”
The top business leaders I know all set aside specific time just for thinking. Some get away one day a month, a couple of days a quarter, and all certainly spend time developing yearly goals. But, at the same time, they also all sit down in some fashion weekly to renew, review and strategize their next seven days.
My Biggest Temptation Will Likely Be Yours Too: Taking care of a few items before your meeting
If I take the bait and start my day just “taking care of a few items,” a hot email, a bill, a quick project, before my morning rituals, there is an excellent chance I will miss all or part of this critical start of my day. And, my productivity will be significantly diminished even on days where I am working “non-stop.” I may be busy but am not doing the most strategic tasks.
The One Percent
Over the past six months, in preparation for focusing more on this topic in the new year, I began to informally pole each of my corporate seminar audience members asking the following simple question: How many of you have written goals? On average, just 5% raised their hand. In a group of medical professionals recently, not one hand out of 50 was raised. Although, my sampling may be far from random, the conclusion is clear: If you set written goals, you are instantly putting yourself in a very small minority of your peers. If you hold a WPBM you are certainly in the 1%! The question is, does it matter?
The Verdict
The results are in and they are unequivocal: The days I skip or have insufficient time for my personal planning meeting, I always pay for in terms of lowered productivity. And, nearly all leaders I know who make over half a million a year hold a WPBM in some form- not a bad neighborhood to move into yourself.
How to Host Your Own Weekly Personal Business Meeting (WPBM)
Your weekly meeting can be high tech or low tech. There are any number of goal-setting and tracking systems you can follow. But, like the classic game of Rock-Paper-Scissors, just as Paper always beats Rock and Scissors always beats Paper, meeting once a week with yourself to plan always beats no meeting, and any system you use always beats having no system at all.
Why have a personal business meeting? To ensure that you take care of yourself and maximize your impact in service to others.
It is often said, the best coaches ask the best questions. This principle works with what has been called self-coaching too. As we turn our attention to year’s end and the holidays, here are five questions to help you refocus and pursue what is most important to you. Grab a coffee and consider answering one question each day over the next few days, alone, or with a loved one or friend.
Question: If you suddenly woke up and had no fear or anxiety about the usual things that you worry about…
What would you do today? _______________
The rest of the year? ____________________
From this day on? ______________________
Man trail running in a autumn colored lane in the forest.
The Goal
A desk completely free of paperwork and folders has been my illusive goal for many years. While the coming of the digital age certainly helped reduce my paper load, there are always time-sensitive, physical files and supportive documents that have to be stored somewhere, at least temporarily. Scanning was a partial solution, but not a complete one.
The Challenges
This year, I finally achieved a bare desk and have kept it that way. In the past, two main hurdles seemed to stand in the way of my quest for a clean workspace:
1. Fear of Forgetting: If I didn’t keep that urgent file on my desk, I sometimes forget to address it. I suffered from the classic disorder, “out of sight, out of mind.”
2. Fear of Losing Time: If I filed the paperwork, even close by, I might not recall exactly where I put it. Each paper-bound project had its own file and in a year’s time I could have hundreds. Even if I filed things alphabetically, if I didn’t remember exactly how I labeled a file or its specific contents, I could waste time looking through scores of files.
The Breakthrough
This year I finally did it. I now maintain a paper-free desk. It is refreshing to arrive at my desk and find nothing on it. What is the payoff? I no longer feel distracted or overwhelmed. And, I can be far more creative and immediately so. Here’s what I did differently:
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